Constant 90002 Error

[Raist]

This is user-to-user support. Don't get a lot of direct responses from SE in here, by design---as explained in the sticky welcoming you to this forum.

Likely, everything on your end is indeed fine. The problem typically happens beyond the localized network(s)--where your ISP peers with another ISP to get to SE's ISP. For example, a route may go:

local network ->AT&T -> Level3 ->Ormuco -> SE's network.

When a user calls AT&T, the Tier1 helpdesk technician looks at the local signals and such, verifes everything between the modem and AT&T is fine. But....the problem is likely happening at the exchange on the other side of AT&T where they hand-off into Level3---or it might be inside Level3's network, or at their hand-off into Ormuco.

You need to push for Teir3 support. You may get resistance (or they may play dumb and not know what you mean)--if so, ask for a supervisor. You NEED to get Tier3 involved, as they handle things deeper in (sometimes referred to as Engineering because, that is more or less their job description). They will likely want to send someone to physically check your lines, look at the DMARC, maybe the pole--to verify no physical issues. May have to play the game and have them come out. While there, demonstrate the issue to the technician if you can. Running traces to the lobby servers may help to that end:

neolobby02.ffxiv.com (Aether - NA/Canada)
neolobby04.ffxiv.com (Primal - NA/Canada)

neolobby06.ffxiv.com (Chaos - EU/Germany)

With any luck they will come to the conclusion it is a routing issue for Tier3 support to investigate and can file for the escalation.

[OriannaXuu]

I'm pretty convinced it's the SE servers, since my friends who play on console with wifi, in a place with crappy internet speeds haven't been experiencing these 90ks at all. So to all the folks thinking it's them, it's more than likely not. Think I'll just wait this out until they fix it, since I am too scared to do anything like raids or trials, haha.

[Raist]

Your bandwidth (often mistakenly referred to as speed) has little to nothing to do with it. The electrons travel the same speed for their respective media (copper, fiber, etc.). The bandwidth plan is a metric of the payload and not the speed. Think of it as a comparison between traveling in a car versus on a bus down the same free way. 4 people in a car may arrive in the same time as they would on a bus traveling the same highway at the same speed...provided they don't run into any traffic jams, detours, etc. that might slow them down.

Anything beyond about 128k of bandwidth is really only used for the initial loading of a zone/instance or perhaps a popular hunt mark/fate (depends on how many players are fighting). For the most part, the game play can run just as well on adsl-lite as it can on gigabit fiber--so long as the latency is consistently low and you have at least 128k of bandwidth in each direction.

What matters most is the latency factor. More importantly, how consistent it is. The game runs on a 300ms or less cycle (lower in instances). If your latency is spiking high enough to exceed the "heartbeat" cycle or is drooping packets then you risk the pausing/rubber banding/skipping and session dropping because if too many retransmits taking place.

[Finalfreak]

Well, I'm pretty sure it has something to do with FFXIV though. I currently use Telenet (Belgian provider) and I see several 90001's and 90002's a day.
What I've noticed, is that it's not an instant disconnect. Once the 90k is about to happen, you are unable to receive/send /tells, /fc and /party chat. Most of the times you have no idea this happens, but you might feel ignored sometimes though..
After about 5 minutes of not being able to talk in the chat anymore, the 90001/90002 occurs (while perfectly able to play during those 5 minutes), but you are able to login immediatially after the dc again. So also no "You are still logged in" error.

I've never had this issue during FFXI, WoW, Maplestory and never had a disconnect during any of my games on Playstation 3/4. Only FFXIV has this problem. It occurs on both my pc version as my PS4 version of FFXIV. This clearly has something to do with FFXIV...

On top of that, my girlfriend is playing FFXIV right next to me. We're both on the same network and sometimes I receive a 90k while she doesn't and vica versa.
Also, I've tried WTFast today (some people hinted on the forum this would help preventing 90ks, but just got one a few minutes ago again )

[uriah_noel]

I have been getting this constantly since transfering to Balmung earlier this year. Seems to be happening once an hour or so. Very frustrating as a DPS in the duty finder to have to re-queue after waiting 20-30 mins or when in the middle of a chat only to realize I've lost five minutes of conversation. Haven't had any other game/application drop connection. Only FFXIV.

ISP is Charter

[RubyShoes]

This is a new one on me and it's been constant ONLY ON MY MAIN CHARACTER I can log in to other characters, other servers and data centers without issue but trying to log into my main character and it's 90002 very frustrating and obviously not an issue my end or any of the hops along the way.

[OniMitch]

Yeah I'm getting this at least a few times a day.

[vampiregirl663]

This happens to me all the time and Square keeps saying it's my ISP. But for a long time I didn't have this issue...something has to have changed on Square's side...Please fix this!

[Raist]

This happens to me all the time and Square keeps saying it's my ISP. But for a long time I didn't have this issue...something has to have changed on Square's side...Please fix this!

Your ISP can change their routing once every 14 days/weeks/months/etc. according to their policy. Without a proper diagnostic of your routing to know for certain it is hard to say. But history has shown that most of the time there are problems in route to the servers--something that is established and maintained by your ISP and the peering partners they have chosen to use...nothing SE has any control over.

[Iluvwrenches]

Your ISP can change their routing once every 14 days/weeks/months/etc. according to their policy. Without a proper diagnostic of your routing to know for certain it is hard to say. But history has shown that most of the time there are problems in route to the servers--something that is established and maintained by your ISP and the peering partners they have chosen to use...nothing SE has any control over.

Dude, stop talking about routing. If ISP's and their routing was the real issue then you need to explain why other games, mmos, etc are running fine for the people with problems on FF. This is an SE issue with THEIR ISP, not player's.

Every single game, every internet service, etc in North America runs fine for a majority of the players who seem to be only having a problem with this game. How is that their ISP's problem? Sorry, you're absolutely wrong.