The huge DX11 crashing thread got moved to resolved issues?

[Korashy]

Black screen issue. Having this for the first time this week. GTX270

[Casanters]

Black screen issue. Having this for the first time this week. GTX270

You're gonna have to do some digging for the last driver to properly support the 2xxs.

I think it might be 314.xxish?

One thing I've seen resolve the issue in other games is going into the nvidia control panel and trying the different settings for "maximum pre-rendered frames."
Be aware that lower settings like 1 or 2 will drop your FPS, while higher settings will cause your GPU load to run higher. However, a good test is either 1 or 3, as both of those are generally a good gauge.

And for anyone else looking to try this option, if you're running SLI, you need to have atleast 2 on this particular setting, since that's how SLI works.

And @Xoriam, if it works for you, rock on! The 347.xx drivers were the best, since anything later is when nvidia decided that QA wasn't worth it. Or something.

Another thing of note is if you're still having blackscreen issues (anyone) to go back and try disabling the Nvidia HD audio device and swap off of an HDMI to a DVI cable if possible. Also update your onboard audio drivers. The default windows ones tend to make a lot of systems take a massive dump for some mysterious reason.

[Drako]

Hooked software isn't a bad lead for some possibly. I personally don't have any apps running in the background. However the vast majority of your other possibilities would all become easily apparent to us, sense I'm sure most have many many other games they play, that require all of those things to be in check. And no other game has a issue like this. And sense FFXIV was late to the party with DX11, its not a issue due to other games not using DX11.

[Drako]

Well I had thought a week or two ago that the driver update for AMD helped, but it seems like it was just luck. I've been struggling to go more then a hour without the client locking up and crashing during loading. I just attempted to log into the game, and it took three attempts before I got in. Here's a image of my event log, it's very unhelpful.



Has anyone with this specific issue attempted to completely delete, and re-install FFXIV? Meaning uninstall, and delete all folders, then try again? It seems like a crazy shot, but ya know... I keep thinking why are just some of us having this issue, and it effect all users, regardless of their GFX or PC configuration. It's almost as though its effecting only certain people. Is everyone here possibly had this game installed sense realm reborn launched? And are the people that it works for, new players that freshly had the game installed in the last 6 month or something? This is just very odd. What frustrates me the most is if you see my previous posts. My wife here has a very similar configuration on her PC, and she has 0 problems with dx11. Shes got AMD CPU, GFX, using same OS. Well That can't be right either. I just remembered I got a new SSD about 6 months ago. Hmmm.. Does anyone that's having issues have a SSD? Is there anyone with a HDD that is having issues? I'm literally grabbing at straws here. My wife, has a SSD and no issues, so it's unlikely to be that.

[KisaiTenshi]

Hmm..anyone know what's up with this? I checked the hotfixes thread to see if there was some stealth update today or something, but the only thing I noticed was that the post for the July 7th hotfixes was removed...

Support team, if something was done to fix this, please let us know! If not, why was the thread moved to resolved issues? Many of us are still struggling with this!

That's because there is no issue. It has nothing to do with the game client and everything to do with what is installed on the players system or they have a defective GPU.

There are 3 main causes:
1) Software hooked into the game client (eg MSI Afterburner, Ratr, nVidia Experience)
2) Microsoft Visual C++ runtimes are out of date (which means you haven't been running Windows Update like you are supposed to)
3) Drivers are out of date (particularly you haven't updated -ALL- your GPU drivers, this includes the iGPU in Intel i3/i5/i7 chips)
4) Bad GPU hardware (factory overclocked parts)

If it's not the first 3, which are entirely within your control, it must be the 4th option.

Otherwise absolutely everyone would have the problem, which is not the case.

[PhallOiD]

That's because there is no issue. It has nothing to do with the game client and everything to do with what is installed on the players system or they have a defective GPU.

There are 3 main causes:
1) Software hooked into the game client (eg MSI Afterburner, Ratr, nVidia Experience)
2) Microsoft Visual C++ runtimes are out of date (which means you haven't been running Windows Update like you are supposed to)
3) Drivers are out of date (particularly you haven't updated -ALL- your GPU drivers, this includes the iGPU in Intel i3/i5/i7 chips)
4) Bad GPU hardware (factory overclocked parts)

If it's not the first 3, which are entirely within your control, it must be the 4th option.

Otherwise absolutely everyone would have the problem, which is not the case.

I think your answer helps no one on this forum.

[KisaiTenshi]

I think your answer helps no one on this forum.

If you've actually read any of the DX11 threads, you'd have realized I've given solutions repeatedly. Y'all need to learn to use the search button.

If you haven't done the first three points, then your hardware is bad, swap it out.

[Casanters]

If you've actually read any of the DX11 threads, you'd have realized I've given solutions repeatedly. Y'all need to learn to use the search button.

If you haven't done the first three points, then your hardware is bad, swap it out.

Actually, no. PC configurations are nearly infinite in scope in possibility. And these issues are actually quite widespread for a great many nvidia users--an issue which nvidia is aware of and taking steps to resolve according to ManuelG on their website...so yeah.

Nice job being -that- guy that offers non-help.

In regards to the blackscreening/driver has stopped responding issue alone, it can be a lot of things before it's the GPU at all. Hell, bad memory timings can cause it. And do.
With the DX11 issues that I was having, they were actually dealing with the way the game was attempting to write to memory it was trying to read from while loading, which was a minor data corruption in the OS.

[PhallOiD]

Btw my problem is the same one, black screen, still music at the back, driver not responding, but my graphic is a amd sapphire nitro r9 380.

[Kijimuna]

yeah. no.

I have observed the DX 11 crash on two separate machines with different graphics hardware. one of them a brand new NVidia.

I also know three FC members with the issue.
All these cards are not bad.

If you've actually read any of the DX11 threads, you'd have realized I've given solutions repeatedly. Y'all need to learn to use the search button.

If you haven't done the first three points, then your hardware is bad, swap it out.