Well they were there when I ordered mine not long ago, like I said, order went through fine, got the confirmation e-mail afterwards as usual.

They can also be viewed by manually going to Merchandise > Soft Toys > Plush at the menu bar at the top. Here's another link being shared from the Final Fantasy XIV social media pages, you can try that one as well in case my first wasn't working for you.

http://sqex.to/Square-Enix-Products