Zodiac weapon will not unlock

[Hanzo123]

Time: Various times over the last 3 weeks
Frequency: Whenever I attempt to awaken
World name: Goblin
Character name: Eremitus Hanzo
NPC name: Jalhzan
Monster name:
Class/Level: whm/50
Party or solo: solo
In-game time: various times
Area and coordinates: North shroud 29x 19y
Steps:
1. I go to North Shroud and talk to Jalhzan with Zodiac weapon in Armory chest
2. The quest skips all Cutscenes and then ends with no awaken relic
3. every time I attempt it a 2nd time my game crashes and have to login again
<*Add more steps if necessary>

Connection Specs
- Type of internet connection/provider: Charter
- Modem maker/model number: n/a

PC Specs
-=-=-=-=- System Information -=-=-=-=-
SYSTEM_OS Windows 7 Ultimate 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150525-0603)
SYSTEM_CPU AMD Phenom(tm) II X4 920 Processor (4 CPUs), ~2.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 03/27/09 09:30:28 Ver: 08.00.15
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 3327.180MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 6652.672MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.884GB SYSTEM_FREEDISC_SPACE 2.252GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTS 250
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTS 250
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 497.563 MB
SYSTEM_GRAPHICS_SHARED_VRAM 1407.590 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1600 x 900 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dum.dll,nvwgf2um.dll,nvwgf2um.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.1106
SYSTEM_GRAPHICS_DRIVER_DATE 2/26/2013 12:22:30 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (USB Audio Device)
SYSTEM_SOUND_DEVICE_ID {1FD7CC8D-924B-4686-8B53-0C6E017A1547}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.18208
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/12/2013 5:07:52 AM
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {C8C625F6-FBFD-4ABB-B5B3-6807D6032F26}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.17514
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/20/2010 5:00:21 AM
SYSTEM_SOUND Digital Audio (HDMI) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {D928BEB0-919B-4EC0-B880-9419EDD4721C}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.17514
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/20/2010 5:00:21 AM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A88AAC50-F5DF-11E4-8001444553540000}
SYSTEM_INPUT_NAME C-Media USB Audio Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0

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