Exactly how obvious do RMT need to be SE?

[BreathlessTao]

If you ever get the chance to work in customer service, you'd completely understand why stuff isn't done "right now", a lot it has to do with the fact that customers/players report less than 1% of the bad activity they see, because it wastes their time.

See, that's one of the points. In this particular game, that too would be a much better use of assets to be allocated to. I mean the fact that the Support Desk and the report feature as well as clearing away new reply notifications - they all are absolutely clunky and cumbersome to work with. Half a minute to load, IF it loads (if not, even more, switching back and forth between tabs), and then copy-paste/type everything manually, in a text field that can't even be scrolled with a mouse wheel. Even when reporting specific issues. Yeah, improve the means to actually do the reports and when it's not a complete waste of time, people will be more likely to do it. As it is now, the sheer amount of spam we get is enough to have driven people to simply "quarantining" the /tell channels to a separate tab and muting it, or just simply going /busy, and not care about anything at all.

Excalibur has several FC that have maxxed out gil both in FC bank and on retainers... 2 BILLION GIL+ for a small group of 8~16 players.

...I'm genuinely curious about how on earth so few people can do that. O_o