There's a lot I could say, a hell of a lot but, in essence, ESO is very lacking compared to FFXIV.

The game, the content updates, the quality, the community, the devs and the community managers are much better here than at ESO, which had potential but has been woefully mismanaged, dropping the sub model after just one year because they couldn't live up to what a sub model needs to do in this day and age and losing some of its key devs who have moved on just months after its launch.