Looking to purchase Mac Client to assist in fixing it.

[worldofneil]

Sorry, but to SE don't reply to threads in the technical support section as these forums are more for customers to help other customers. You need to send in a ticket or contact them via phone or livechat if you want to talk to SE directly.

I appreciate you said you spoke to them on the phone and they said about making this thread, but if you look at any other thread in the Tech Support section you'll see none of them have replies from SE. Possibly they meant for you to make a thread in the General Discussion forum so you could get community feedback on it and sometimes the community reps do post on those, although they're unlikely to be able to give you an answer, they can only pass it on to someone else.