Expansion is only temporarily enjoyable. Fails to fix all main flaws.

[Colt47]

Well, Final Fantasy XIV ARR is a 6 or 7 out of 10 game, anyway. It doesn't compare to titles like the Witcher 3 or Bloodborne for engagement and depends a lot on the community driving itself to keep people invested. That's still an amazing score for an MMORPG, mind you. The majority are so copy pasta there's basically nothing BUT a self driven community and a cash shop.

Here's the thing, the game is at it's best when people are together running content and earning rewards they can show off to each other. The running around the overworld doing mindless fetch and kill quests for npcs is annoying filler, which has been made partially necessary now thanks to it being required to enable flying. The development team did show they want to add things that players can use as personal milestones, such as owning a house, but their own population distribution strategy backfired and now they have people stuck on servers that are overpopulated or underpopulated, which is killing the ability to even utilize these systems.

That being said, one can still enjoy a game that is flawed. There are tons of people who still enjoy Sonic the Hedgehog, Dynasty Warriors, and other titles that get panned by the majority, and Final Fantasy XIV is one such game.

Edit: Also, I think MMORPGs post World of Warcraft have had a hard time identifying what they are supposed to be. The game type, despite the name, really wasn't meant to be something thronging masses of people would get into playing like Call of Duty, just as pen and paper RPGs were and still are. They are for a specific grouping of people that want to get into playing together and immersing themselves. That's why so many people have fond memories of FFXI or Star Wars Galaxies: They weren't about end game, they were about the journey. The developers would throw in their own scenarios much like WoTC would campaign modules.