Hi Square Enix, I had bought a physical collectors edition of the heavensward collectors edition for the ps4 when I received it via UPS I opened the game case and he sheet of paper had no code on it so I called you Friday June 26th. after waiting 4 hours I finally got ahold of you guys the gentleman who took care of me said the people who would take care of something like this were in a conference and said to take down my information and that they would email me to get me a code. Saturday came and no email so I called not knowing that the support center is not open on the weekends. Continued...