Hi. Problem that support refused to solve for me regarding paid Code. Please respond.

[Spiroth]

Hi. 1st, congrats on the objectively best expansion of all time.
Now on to my problem, that paints your service in a bad light.

A few months ago, I bought the Limited Edition of FINAL FANTASY XIV 1.0 alongside a code for the "Garlond Goggles" in-game item.
I successfully redeemed it.

The "Garlond Goggles" were half the reason I bought this.
The other half, was the "Onion Knight Helm" in-game item.

I have European version of game and all codes are European too.
Thing is, "Onion Knight Helm" Code says that it's already registered when trying to be used.'
That's not possible, I scratched it myself.

I used chat support, and Agent Francesca decided that they cannot do anything about it, even thought the codes STILL work, and asked for my code. She then decided that it was used on another Account on Septmeber 22nd 2010.
She then rudely disconnected.

How can I get my code? FINAL FANTASY XIV 1.0 was released on 30th September 2010.

Please help, someone. Some of us are huge fans and could NOT be there for 1.0, so please, let us use what we paid.

Thanks in advance.


(Also, I would like some closure on the long awaited VITA version of Eorzea Libra).


EDIT:

Also, I am trying to buy a 25th Anniversary FINAL FANTASY Box, that contains the "Moogle Earrings", which are still valid, are still Japan exclusive, and are still Region Locked to Japan.
Bayohne had confirmed that they will convert all Moogle Earrings codes on the Account's approppriate Region right here on Lodestone, but the support rep told me that they suspended that service.

What is going on? How can this be justified?