Results 1 to 10 of 14

Hybrid View

  1. 07-02-2015 11:21 PM #1
    AmeliaTesla
    Player
    AmeliaTesla's Avatar
    Join Date
    Jul 2014
    Posts
    10
    Character
    Amelio Rotoswipe
    World
    Ragnarok
    Main Class
    Archer Lv 50
    It seems, i speaked with my internet provider (jazztel) again and they told me is a node problem, and they cant do anything about it, they said it will solve itself but...

    I opened a ticked with SQE anyway.
    (0)
    Reply With Quote Reply With Quote
  2. 07-03-2015 12:10 AM #2
    Raist
    Player
    Raist's Avatar
    Join Date
    Aug 2013
    Posts
    2,457
    Character
    Raist Soulforge
    World
    Midgardsormr
    Main Class
    Thaumaturge Lv 60
    Quote Originally Posted by AmeliaTesla View Post
    It seems, i speaked with my internet provider (jazztel) again and they told me is a node problem, and they cant do anything about it, they said it will solve itself but...

    I opened a ticked with SQE anyway.
    Their tier3 team should be able to affect a routing change to try to get you away from the problem node. Sometimes just switching you to one of their alternate peers or another one of their own gateways can make a big difference. Getting them to escalate the matter can be tricky though over the phone. I find I get better results through online contact options--forums, email, social media. Wrangled with TWC-SC so much over our issues that now I usually just have to forward them ping/trace data via email and they get on it.
    (0)
    Last edited by Raist; 07-03-2015 at 12:13 AM. Reason: d@mnyouautocorrect
    Reply With Quote Reply With Quote
« Previous Thread | Next Thread »