Time:10am (EST) Saturday 06-20-15
Frequency: Constant
World name: Hyperion
Character name: Vahn Stryder
NPC name: N/A
Monster name: N/A
Class/Level: 52 Blm
Party or solo: N/A
In-game time: N/A
Area and coordinates: N/A
Steps:
1. Friday 06-19-15 - played expansion area with no problems
2. 10 am 06-20-15 Character was in Ul'dah, used crystal to teleport to another area of Ul'Dah.
3. Game crashed during load screen between zones.
4. Unable to enter into game.
5. Able to select character from ''Character Selection"
-Character starts to enter game - game loading
-5 seconds into loading game - CRASH - but only on this character, no other characters on other servers are affected.
Problem signature:
Problem Event Name: APPCRASH
Application Name: ffxiv.exe
Application Version: 1.0.0.0
Application Timestamp: 5589c0d3
Fault Module Name: ffxiv.exe
Fault Module Version: 1.0.0.0
Fault Module Timestamp: 5589c0d3
Exception Code: c0000005
Exception Offset: 00357383
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
6. Contacted SE Chat support Saturday 06-20-15 (unable to help)
7. Contacted in game GM (unable to help)
8. I am able to load and play on other servers.
9 I am able to create new characters on other servers
10. DirectX 9 and 11 both work fine. (as far as I can tell on lvl 1 characters)
11. Uninstalled and Reinstalled FFXIV on it's own dedicated hard drive.
12. Updated DirectX (already had latest version)
13. Updated Video Driver (already had latest version)
14. Unplugged all Internet hardware and computer for 5 hours
15. Reset all game configs to Default.
16. Server resets have not released character.

Connection Specs
- Type of internet connection/provider: Cable / Suddenlink
- Modem maker/model number: Arris / SB6183

PC Specs
-=-=-=-=- System Information -=-=-=-=-


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

FINAL FANTASY XIV - A Realm Reborn D:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
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-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

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SYSTEM_DIRECTX_VERSION DirectX 11
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SYSTEM_GRAPHICS_DRIVER_DATE 3/13/2015 3:41:47 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
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SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
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SYSTEM_SOUND_DEVICE_ID {67E3C1E3-E9CB-4D27-9B5B-1E9002C8D029}
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SYSTEM_SOUND_DRIVER_DATE 1/13/2015 12:15:56 AM
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SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
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SYSTEM_SOUND_DRIVER_DATE 11/20/2010 11:23:47 PM
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SYSTEM_INPUT {82353CB0-0C79-11E3-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
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SYSTEM_INPUT {82358AD0-0C79-11E3-8007444553540000}
SYSTEM_INPUT_NAME USB Receiver
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-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Browser Information
- Name and version of the browser currently in-use: Firefox 38.0.5
- Internet Explorer Version: IE8 64 bit (do not use)