Quote Originally Posted by Airget View Post
Simple question is this, did you order it through the SE store or did you order it through Amazon? Odds are they are only allowed to compensate for the people who brought it through their store or Canadians who may have issues dealing with customs holding their package longer than intended.

However if you did order it through the SE Store I can fully understand your anger, on the otherhand if it's Amazon whom sent it out then they are the ones you should be dealing with not SE because SE only provided them with the merch while Amazon is the one who holds the responsibility for sending it out.
Why couldn't the customer support representative give this explanation if this is indeed what happened in this situation?

The unpaid community shouldn't be giving better customer support than paid representatives >_>

I don't see why it's so hard to stay on the line with a customer a little longer to see if they have questions or concerns and explain something like this rather than disconnecting as soon as the representative is satisfied rather than the customer.