Why does SE have the worst customer support ever?

[Airget]

Simple question is this, did you order it through the SE store or did you order it through Amazon? Odds are they are only allowed to compensate for the people who brought it through their store or Canadians who may have issues dealing with customs holding their package longer than intended.

However if you did order it through the SE Store I can fully understand your anger, on the otherhand if it's Amazon whom sent it out then they are the ones you should be dealing with not SE because SE only provided them with the merch while Amazon is the one who holds the responsibility for sending it out.

[Adire]

Simple question is this, did you order it through the SE store or did you order it through Amazon? Odds are they are only allowed to compensate for the people who brought it through their store or Canadians who may have issues dealing with customs holding their package longer than intended.

However if you did order it through the SE Store I can fully understand your anger, on the otherhand if it's Amazon whom sent it out then they are the ones you should be dealing with not SE because SE only provided them with the merch while Amazon is the one who holds the responsibility for sending it out.

Why couldn't the customer support representative give this explanation if this is indeed what happened in this situation?

The unpaid community shouldn't be giving better customer support than paid representatives >_>

I don't see why it's so hard to stay on the line with a customer a little longer to see if they have questions or concerns and explain something like this rather than disconnecting as soon as the representative is satisfied rather than the customer.

[Hito-Shura]

Simple question is this, did you order it through the SE store or did you order it through Amazon? Odds are they are only allowed to compensate for the people who brought it through their store or Canadians who may have issues dealing with customs holding their package longer than intended.

However if you did order it through the SE Store I can fully understand your anger, on the otherhand if it's Amazon whom sent it out then they are the ones you should be dealing with not SE because SE only provided them with the merch while Amazon is the one who holds the responsibility for sending it out.

It was directly from the SE store so there is no reasons to alienate me as a customer. This was the second agent who refused to help me out. The other was misinformed and sent me to the store support page which is unrelated to my case since SE customer support are the ones to hand over keys. Many got their keys already while other less fortunate are treated like shit by incompetence.

The feeling of powerlessness against them is what stings the most... We are, as individuals, nothing to them.