Same here - what a freaking joke. Square Enix website, options, requirements, and user interfaces are freaking horrible. You have been left behind by every MMO in the space in this regard. You can make a pretty game that is a lot of fun, but when it comes down to making sure people can play and offering support- there is nothing there except your clear notice that help is only available monday through friday.

I have a level 59 character, a charge on my credit card, but no registration code. And of course it's not available on the Mog Station - much less automatically updated. Can you get your shit together please? We're paying you so we can play the game- not spend excessive time entering numerous codes or tracking down your terrible options for service.