On 23 June I received my email with the code XXXXXX-XXX-XXXXXX-XXX and was directed by them to redeem the code at https://preorder.eu.finalfantasyxiv.com/en.

I was given my heavensward early access code XXXX-XXXX-XXXX-XXXX-XXXX and entered this in into early access section of MogStation. I got access to the game until today.

I was sent a 2nd email from Kinguin today, again it was another code XXXXXX-XXX-XXXXXX-XXX, this time no guidance on what to do with it. So I thought I had to enter it on https://preorder.eu.finalfantasyxiv.com/en again and sure enough I was given another code XXXX-XXXX-XXXX-XXXX-XXXX.

I assumed this would be my registration code so tried to use it at log in and in says code invalid. Went on MogStation and went into 'Your Account' section and clicked 'Enter Registration Code for Expansion' again code invalid.

I now have 2 codes in this format XXXX-XXXX-XXXX-XXXX-XXXX and can't use either.

Can anyone direct me as to what to do? Maybe I have done something wrong that you guys might be able to point me in the right direction.

I am 100% confused.