Not Received the disc from Square store... can't play after early access end

[PoisonLenny]

just to know, Am I the only one that still wait for the disc from the square enix store?? I bought on 28th of May And I just see I can't play because the early access in finished...

[SLOWTWITCH]

Bump- many having this issue, I think mogstation is broke.

[MiniTofu]

Bump- many having this issue, I think mogstation is broke.

MogStation is not broke, the way they handle the code is terrible. Physical copy buyer won't get the HW code when they initial purchased the product. They need to by physically receive the game for the registration code. His box hasn't arrive yet so therefore he can't register the HW.

[Lexiel]

I'm in the same boat...
Bought CE and haven't received my box yet so I can't register HW... My only character is stuck on Idyllshire so I can't log in.

[Auni]

Same Problem here and in HW area so can not log either.
Amazon Order placed: June 16th 2015, disk has not arrived yet, and Support center "Operation Hours: Monday through Friday 9:00 AM to 6:00 PM (Pacific Daylight Time)" really?! Register could not wait till Monday or Tuesday?

[Im_Yoona]

Just did an online chat with SQEX support centre. Answer from them: Suck your thumb and wait it out

[PoisonLenny]

I received an answer from SE support: We are sorry to hear that you are experiencing issues with FFXIV: Heavensward.

We can understand how frustrating it can be to not have received your parcel in a timely manner. All of our packages were sent several days before release to help ensure that the game would arrive on, or very close to, release of the game. Regrettably we cannot always guarantee that any unforeseen circumstances with shipping will happen to delay the prompt arrival of your purchase. However we will definitely pass on your feedback on this matter in the hopes that we can improve our system for future releases. We would like to thank you for taking the time to inform us of the issue. We take our customer feedback very seriously and we appreciate that you enjoy our company enough to want to make it better.

If you have any further queries, please do not hesitate to contact us again. We apologise for any inconvenience.

...So they will fix on next expansion !! And I'm still waiting for the game box and can't login

[PoisonLenny]

Also I would like to know if this Technical support has Moderator or someone like that !!?!?! I'm paying monthly subscrition for nothing !!! I want a refund

[PoisonLenny]

Still waiting the game shipped on 18th of June... Are you using pigeons !!!!