Platform:
Windows Vista

ISP:
Time Warner Cable

Type of Internet Connection:
Cable?

Internet Connection Speed:
100.00 Mbps

Date & Time:
September 21st, around 9:00 pm CET?

Frequency:
Only once. Haven't been able to progress a second time.

Character Name:
Feln Riano

Race:
Race of your character when the issue occurred.
Hyur M

World:
Palamecia

Class/Skill Rank:
Pugilist 40

Physical Level:
37

Area and Coordinates:
Thanalan - 38,39

Party or Solo:
Party, Tiernee Silbir

NPC Name:
None

Monster Name:
None

In-Game Time:
Don't remember. Daytime, I think?

Steps:
We walked to the area marked with an exclamation mark and I began the cutscene after accepting the duty prompt. A cutscene happened, in which is said my character had been captured and thrown into a cell with his fellow. After the cutscene ended, I was still where I had initiated it originally, and the message "One or more of your party members is too far away" displayed. After that, I couldn't find a way to interact with the NPC's displayed on my journal quest map - "Cloudy-eyed Prisoner" and "Emotionless Prisoner".