Unable to prorgess with and/or abandon quest

[Feln]

The main storyline quest "Lord Errant" seems to be stuck for me - I was wandering around with a party member and she kept walking when I stopped in the cutscene. After the cutscene, I was still in the spot that I had started in, and it said that a party member was too far away.

Now, however, I can't seem to do anything about this. The map shows NPCs that I should be talking to, but they're in an inaccessible area, on the map but off of any visible terrain. I've walked around trying to find a way into the area, but there doesn't seem to be one.

How can I go about finishing this quest?

[Baelari]

I disconnected during this one and had the same problem. I think there was a cave that led to that splotch in the middle of nowhere.

[Baccanale]

Greetings, Feln!
Thank you for posting your concerns about the "Lord Errant" quest. In order to make sure that we have sufficient information to conduct a thorough investigation, it would be a great help to us if you could provide as many details as you can in the following form:

Platform:
Specify which version of Windows was in use to play the game.

ISP:
Name of ISP you use to connect to the Internet.

Type of Internet Connection:
Specify the type of connection. (dial-up, DSL, CATV, Optic Fiber, Other)

Internet Connection Speed:
Specify the speed of internet connection. (Example: 768Kbit/s, 5Mbit/s)

Date & Time:
Date and time of when the issue occurred. Please be sure to state the time zone of your region. (Example: Pacific Time = PST/PDT)

Frequency:
State how frequently the issue occurs. Please select from the following.
1.Always
2.Sometimes
3.Once (Did not reproduce)
4.Unknown

Character Name:
Which character did the issue occur with?

Race:
Race of your character when the issue occurred.
(Elezen M, Elezen F, Hyur M, Hyur F, Lalafell M, Lalafell F, Miqo'te, Roegadyn)

World:
World where the issue occurred.

Class/Skill Rank:
Class and skill rank of your character when the issue occurred.

Physical Level:
Physical level of your character when the issue occurred.

Area and Coordinates:
Area and map coordinates where the issue occurred.

Party or Solo:
If you were solo when the issue occurred, please write "Solo". If you were in a party, please write "Party". With alliance, please write "Alliance."
*If you wrote "Party" or "Alliance", please also include the number of members.

NPC Name:
Name of NPC that your character was interacting with when the issue occurred.
*If you were not interacting with any NPC, then please write "None".

Monster Name:
Name of monster that your character was battling against when the issue occurred.
*If you were not battling against any monster, then please write "None".

In-Game Time:
Please list the in-game time that the issue occurred.

Steps:
Detailed steps on how the issue occurred.
*Please try to include the following details.
•What you were doing when the issue occurred. (Example: Battle, mission, quest, crafting, synthesis, etc.)
•Please do your best to write using official terms for item names and action names. Please avoid any abbreviations or improper terms.
•If you were using macro commands when the issue occurred, please include the details of the command.
•In case the error message appeared when the issue occurred, please include what the message said.

*In case you cannot post all of the information in a single post due to character limitations, please make multiple posts.


Thanks again for your participation!

[Feln]

Platform:
Windows Vista

ISP:
Time Warner Cable

Type of Internet Connection:
Cable?

Internet Connection Speed:
100.00 Mbps

Date & Time:
September 21st, around 9:00 pm CET?

Frequency:
Only once. Haven't been able to progress a second time.

Character Name:
Feln Riano

Race:
Race of your character when the issue occurred.
Hyur M

World:
Palamecia

Class/Skill Rank:
Pugilist 40

Physical Level:
37

Area and Coordinates:
Thanalan - 38,39

Party or Solo:
Party, Tiernee Silbir

NPC Name:
None

Monster Name:
None

In-Game Time:
Don't remember. Daytime, I think?

Steps:
We walked to the area marked with an exclamation mark and I began the cutscene after accepting the duty prompt. A cutscene happened, in which is said my character had been captured and thrown into a cell with his fellow. After the cutscene ended, I was still where I had initiated it originally, and the message "One or more of your party members is too far away" displayed. After that, I couldn't find a way to interact with the NPC's displayed on my journal quest map - "Cloudy-eyed Prisoner" and "Emotionless Prisoner".

[Baccanale]

Greetings again, Feln!
Thank you for taking the time to fill out the form that I had provided. I have made sure to submit your information to the development team, and they will make sure to thoroughly investigate this matter, based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend consulting http://lodestone.finalfantasyxiv.com/ or http://forum.square-enix.com/ffxiv/f...40-Patch-Notes for any details regarding the development team's investigation. Thanks again for your report!