Issue with 2 free additional retainers through the mog station

[Vogue]

then explain to me how more than 1 person has got the 1st and 2nd additional retainers free of charge? yes the message will say you will get charged, but it doesn't charge you.

Try removing your payment system, credit card or whatever you use, and press the button to get the 1st and 2nd retainers. Ignore the message, just press it and see if it asks you for credit card information or any other form of payment.

And you can stop copying and pasting what they say in the mog station, it doesn't states says that there are no free additional retainers in the mog station, it only says that the base games comes with 2 and any additional one you must get it through the mog station, actually, if you look at the additional retainers chart, it states 1st and 2nd are free, ADDITIONAL, and at the very bottom it says you can hire up to 6 additional retainers.

Also, the reason for this post is to get a reply from the Japanese staff about this, since there was no official announcement made regarding the 2 free of charge additional retainers, mainly because the NA support is kinda useless and keeps replying to my ticket with auto replies on how to hire retainers, considering I own 4 additional retainers, I do not need the guide on how to hire new ones.

If I didn't have friends who got the 1st and 2nd additional retainers from the mog station for free, I would assume the additional retainer chart is just misleading and with typos. And thus, I wouldn't bother with making this post or filling a ticket for it.

[Culfinrandir]

Well, as you seem to know everything already and will take the word of people who claim to have gotten free extra retainers over the word of everyone else, including the people who make the system, there's little point in anyone trying to answer.