I believe there was a small overlook by the team regarding the 2 free additional retainers for people who already owned 2 additional retainers.

I explain, anyone who already owned 2 additional retainers will be charged for any more retainers. Meaning, people like myself who pay 90days bulk subscriptions will get charged for any extra retainers they hire if they already had 2 additional retainers.

While this seems like logical and how it should be, the issue is when said players recently paid for their subscription renewal, myself, I got still 72days left until I need to renew my subscription, so in those 72days duration, any 3rd+ additional retainer will be charge, and in other words, means we will be paying extra since we are not getting 2 free retainers at all, we already paid for the 72 days duration for 1st and 2nd, and we are paying again for 3rd+.

(my apologies if this sounds confusing)

I am sure this was not intended and the system will work perfectly once everyone subscriptions get renewed.

In other words, I am wondering if SE will look into the accounts who are getting charged extra for additional retainers, there are different solutions that can be given here, either refunding the money (most logical solution), adding the extra days to the 1st and 2nd retainers, refund the money in crysta value so it can be used in future subscription renewal or other things.

Also it would be good to add a notice at the main page regarding this problem, and in case there is no way to compensate the players who are paying extra, at least all other players can decide if they rather wait for their subscription renewal before hiring any extra retainers.