Issue with 2 free additional retainers through the mog station

[Vogue]

I believe there was a small overlook by the team regarding the 2 free additional retainers for people who already owned 2 additional retainers.

I explain, anyone who already owned 2 additional retainers will be charged for any more retainers. Meaning, people like myself who pay 90days bulk subscriptions will get charged for any extra retainers they hire if they already had 2 additional retainers.

While this seems like logical and how it should be, the issue is when said players recently paid for their subscription renewal, myself, I got still 72days left until I need to renew my subscription, so in those 72days duration, any 3rd+ additional retainer will be charge, and in other words, means we will be paying extra since we are not getting 2 free retainers at all, we already paid for the 72 days duration for 1st and 2nd, and we are paying again for 3rd+.

(my apologies if this sounds confusing)

I am sure this was not intended and the system will work perfectly once everyone subscriptions get renewed.

In other words, I am wondering if SE will look into the accounts who are getting charged extra for additional retainers, there are different solutions that can be given here, either refunding the money (most logical solution), adding the extra days to the 1st and 2nd retainers, refund the money in crysta value so it can be used in future subscription renewal or other things.

Also it would be good to add a notice at the main page regarding this problem, and in case there is no way to compensate the players who are paying extra, at least all other players can decide if they rather wait for their subscription renewal before hiring any extra retainers.

[Mickk]

Are you asking for the first and second retainers... or 3rd and 4th? I know the mog station's chart is a little confusing with the wording "number of additional retainers" in the header. It should just read number of retainers. 1 and 2 is included with your subscription and are considered the "free" ones. 3rd retainer and above is 1$ extra a month and it is pro-rated into your subscription. So currently I have 24 days left, and for 2 extra retainers the price should be $4.00... pro-rated bring it down to $3.32.

There is no such thing as free additional retainers.

From Mog Station:
"Your FINAL FANTASY XIV service account allows you to hire up to two retainers per character as part of the basic subscription fee.
If you wish to hire more than two retainers, follow the onscreen instructions to add the retainer service to your account.
View the details on retainers and the retainer service. "

[Vogue]

I already owned 1st and 2nd additional retainers, pre heavensward and before the patch went up my subscription auto renewed paying for the full 90 days duration for those 2 retainers, then 3.0 came around with the option to get 1st and 2nd retainer for free, I assumed the system would be smart enough to see if an account had already 2 retainers on file paid for, that it would grant 2 free ones and then sync up for future subscriptions. But that was not the case, I paid the 3rd retainer for the remaining 72days left on my account. So I didnt get any free retainers these 72days.

and no, you are wrong about the free retainers, 1st and 2nd additional retainers are actually 3rd and 4th if you are counting the retainers that come with the game. The free 1st and 2nd additional retainers from the mog station are free. I know people who had hired those 2 retainers in the mog station and did not get charged.

[Mickk]

I guarantee you I'm not wrong, I tried adding a 3rd/4th retainer, (so my 1st and 2nd additional retainer respectively) and would have been charged the above mentioned pro-rated $3.32.

Again... I refer to the info from the mog station itself:

"Your FINAL FANTASY XIV service account allows you to hire up to two retainers per character as part of the basic subscription fee.
If you wish to hire more than two retainers, follow the onscreen instructions to add the retainer service to your account.
View the details on retainers and the retainer service. "

I do agree however they should add a couple of extra free retainers now that HW is out... if I've missed the post where they announced free 3rd and 4th retainers, by all means I'll eat my words, and gladly agree with you.

[Culfinrandir]

There's NO free additional retainers at all. You get retainers 1 & 2 in the game without charge. Any through the Mog Station have to be paid for.

We all thought we'd get at least one free but we didn't.

[Vogue]

then explain to me how more than 1 person has got the 1st and 2nd additional retainers free of charge? yes the message will say you will get charged, but it doesn't charge you.

Try removing your payment system, credit card or whatever you use, and press the button to get the 1st and 2nd retainers. Ignore the message, just press it and see if it asks you for credit card information or any other form of payment.

And you can stop copying and pasting what they say in the mog station, it doesn't states says that there are no free additional retainers in the mog station, it only says that the base games comes with 2 and any additional one you must get it through the mog station, actually, if you look at the additional retainers chart, it states 1st and 2nd are free, ADDITIONAL, and at the very bottom it says you can hire up to 6 additional retainers.

Also, the reason for this post is to get a reply from the Japanese staff about this, since there was no official announcement made regarding the 2 free of charge additional retainers, mainly because the NA support is kinda useless and keeps replying to my ticket with auto replies on how to hire retainers, considering I own 4 additional retainers, I do not need the guide on how to hire new ones.

If I didn't have friends who got the 1st and 2nd additional retainers from the mog station for free, I would assume the additional retainer chart is just misleading and with typos. And thus, I wouldn't bother with making this post or filling a ticket for it.

[Culfinrandir]

Well, as you seem to know everything already and will take the word of people who claim to have gotten free extra retainers over the word of everyone else, including the people who make the system, there's little point in anyone trying to answer.

[Vogue]

:P it isn't everyone else tho, it is only 2 people that haven't tested it out, over people I know in real life who got the free of charge additional retainers as it states on the additional retainers chart in the mog station.

But thank you for trying to give your input about this, I do want a confirmation from the staff about this, are the additional free of charge retainers real, or it is just a typo in their website, and how are my friends getting 2 additional retainers without getting charged for them.

And the NA support team did not make the game, they are just a team with basic information about the game to help out NA players and also they did not reply to my ticket at all, they just give auto replies on how to hire retainers, which is not related to what I am asking in my ticket.

[ArkNova]

There are 2 free ones, it's all very poorly worded and it would of been much easier if SE would of just made it simple by going up to the retainer npc and hire 2 additional retainers instead of having to go to the mogstation and hire your 2 free retainers.

[Crimsonharo]

So, even though it looks like you will be charged for the two additional retainers, you DON'T. It's awesome having more free space!