EXTEND EARLY ACCESS PLZ! YOSHI!!

[LunaHoshino]

I'm suspecting SE screwed up on declaring the correct value for the customs forms. As I said, I ship things internationally on a regular basis as well as purchase things from abroad, and never once have I had a package get held up in customs. The only times I've ever heard of it happening were when the sender did not declare things properly on the customs form. There should be no issue if you're honest about the contents of a package and their value.

It's to be expected that a few packages will end up held up in transit for whatever reason. But when it happens to a large number of people, the company who shipped the items did something wrong.

[Imoye]

I'm suspecting SE screwed up on declaring the correct value for the customs forms. As I said, I ship things internationally on a regular basis as well as purchase things from abroad, and never once have I had a package get held up in customs. The only times I've ever heard of it happening were when the sender did not declare things properly on the customs form. There should be no issue if you're honest about the contents of a package and their value.

It's to be expected that a few packages will end up held up in transit for whatever reason. But when it happens to a large number of people, the company who shipped the items did something wrong.

Indeed. I use Ebay frequently myself and never had something held up in customs like this if declared correctly, and even then this is truly abnormal. Heck, letters from China arrive in a week lol.

It's not a problem. I used to be all about physical copies. The problem is when you expect a handout for a courtesy service. SE didn't even have to give an Early Access period.

On the subject of SE not delivering ahead of time like 'any sane company,' if you read the OP, it was said that their particular Customs was withholding their package for 6 business days that would end on the 29th, logically concluding that the package arrived at Customs on the 22nd, before the official release of Heavensward. Which means that SE shipped the copies out well before that, unless the person chose some expedited shipping option. Again, it's not SE's fault for Customs and unexpected delays.

It's entirely their fault. Abroad shipping can run into delays so they should've taken that into consideration. I really don't understand why you disagree with that. It's not just one person, it's for a lot of people, even people with just the standard edition which should've slipped right through customs and into people's mailboxes.

Even people with the digital version havne't received their codes and SE is off for the weekend. I've also discussed this on the French forum, so it's clearly not just Canadians either.

[LunaHoshino]

Indeed. I use Ebay frequently myself and never had something held up in customs like this if declared correctly, and even then this is truly abnormal. Heck, letters from China arrive in a week lol.

I've shipped five things internationally in the past month, including one to an APO address. That one took the longest to get there: ten days. Everything else was a week or less.

Items should not get held up in customs, period. If it happens, it means the person who shipped them didn't declare them properly.

[ScarecrowJames]

he gave us A free character change Fantastia because...uhh IDK...because we couldn't play it but im like I don't need that. I'd been happy with Aethryte tickets but a fantasia...yeah....cool I guess...

[Randy619]

Didnt receive mine too. They didnt answer my email yet . I hope to get it tomorrow before my vacation start.

[Imoye]

Shameless bump. When are you going to fix this? People with digital downloads are also waiting for their codes.