Cant access HW anymore

[HamooDVC]

this is seriously getting no my nerves...i was able to play just fine with my early access code but from today then keep asking me for another code and the mogstation doesnt show that i have HW enabled , where do i get this other code? i bought the game digitally from SE site.

[Kuwagami]

then you got a mail with HW's code. Or you can contact support to get it

[Ahielia]

Or you can contact support to get it

Too bad it takes several days to get a response.

[Darkstride]

this is seriously getting no my nerves...i was able to play just fine with my early access code but from today then keep asking me for another code and the mogstation doesnt show that i have HW enabled , where do i get this other code? i bought the game digitally from SE site.

I ordered digitally and received my code via email. I also have a link in both my original pre-order email and my order confirmation (when I was charged) email. Those links go directly to my order page which shows both my Early Access code and my Heavensward registration code.







Search your email for Heavensward. Make sure you check alternate email addresses if you have them just to be sure. It's there somewhere.

Hope that helps.

[Suracci]

I got the second registration code for mine and used it to regsiter the game during the Early Access. Now when I try to log in, it's asking for the code again and saying that it's invalid/already used when I try to reenter the code.

Sounds like their system didn't register the codes properly during early access and if you used it, you're locked out now. And SE support isn't open until Monday so looks like everyone is stuck waiting til then.

On a side note, the PS4 versions has no issue registering because it was done automatically.

[Puhlo]

I ordered digitally and received my code via email. I also have a link in both my original pre-order email and my order confirmation (when I was charged) email. Those links go directly to my order page which shows both my Early Access code and my Heavensward registration code.







Search your email for Heavensward. Make sure you check alternate email addresses if you have them just to be sure. It's there somewhere.

Hope that helps.

I double checked my confirmation from Square Enix. Frankly it did not look like what you have posted here, and when I clicked on retrieve your products it gave me early access codes only.

[Kaedjin]

I didnt got this mail either all i got was this...



checked all mail on both gmail and live , nothing else.

[Oxidine]

I didnt got this mail either all i got was this...



checked all mail on both gmail and live , nothing else.

I got this as well....

[MiniTofu]

Greetings,

We have received a small number of reports of users in Canada who have yet to receive their FINAL FANTASY XIV: Heavensward physical Collector's Edition in the mail. As we do not see your order with a "Delivered" status, we feel that this may apply to you. If you have not yet received your package, please contact the North America SQUARE ENIX Support Center and our agents will be able to assist you.

Here is how to contact us:
1) Visit this article: http://support.na.square-enix.com/fa...73317&ret=main
2) Click on Additional Assistance
3) Enter "Canadian Order not received" in the Contact Details Section
4) Click the Next button twice to log into your SQUARE ENIX Account
5) Select Email or Chat Support
6) Enter your contact information and make sure to provide your SQUARE ENIX Online Store Order number which can be found in your order confirmation e-mail or by logging into your SQUARE ENIX Online Store account (https://store.na.square-enix.com/login)
7) Enter your order number in the "Detailed Condition" section and click next.
8) Review the information entered is correct and click submit.

We will be open extended hours tonight until 9:00 p.m. (PDT) and will be open this weekend starting at 8:00 a.m. (PDT) to assist with this issue.

Thank you for your continued support of FINAL FANTASY XIV and we look forward to assisting you!
- SQUARE ENIX Support Center

Note: Please do not reply to this email as it is not intended for direct communication.