If their excuse is "we don't want to roll back and you lose stuff" - which at the moment stands of a maximum of 15 seconds of "stuff", player poll it! Ask us if we'd be happy to lose a minute of our time if that doubled/tripled/quadrupled our inventory...I bet I can guess the outcome...and that's only IF the server crashes, so it's a tiny inventory for those times the server crashes where you'd lose the last minute of your time (if in that minute you got an item in to your inventory) - talk about catering for a niche set of circumstances!

...which leads me to believe what he said was actually a lie - or at least a gross exaggeration of the truth. I won't speculate as to what the truth actually is: plenty of people have a few, probably accurate, ideas.