Heavensward CE Physical Early Access code is going to expires on June 27th.

[TinyMonster]

Adding my name to this list. Sitting in Montreal since the 23rd, still not cleared customs. Customer support was useless. I was told that extending early access would be a decision that would have to be made in Japan, but they were collecting reports, whatever that means. I have half a mind to call my credit card company next and report the charge as fraudulent. 660 days subscribed and now this crap after I've just paid in excess of $230...

Can we even say it was fraudulent?

[Rydia]

Something about the op's screenshot seems off... why are all the times blurred out?

[Nekodar]

There is nothing more I can speak about it, it's dead on clear that we get locked out for days with paid subscriptions.

You only get locked out of HW content.
Not from ARR content.

Did any of you try contacting customs to see what the problem is?

[TinyMonster]

We cant play our main character if we are an Au Ra cause thats part of the HW expansion.. So some of us are screwed either way

[SomethingWicked]

In the US and in the same boat.

I moved at the beginning of June and called SE to let them know, and they said that it was too late, with three weeks notice, to change the address. (Seriously?)

The problem is, that since I notified the post office, DMV, and everyone else that I've moved, it got auto-forwarded, so I can't drive 30 minutes to my old address and pick it up there, instead it's stuck in some UPS Error state.

If it's not here tomorrow I don't know what I'll do, my worry with buying the digital CE and returning the physical one when it finally arrives is that the early-access code has been used which might tie my account to that specific game key.

And now I can't even find a number on their website any more to actually talk to someone, I've just got to submit the help forms which I did hours ago and hope for a response though it seems just as likely as getting my package.
(So if anyone has a number for Support that I could call tomorrow, help me out?

[Yuyushuu]

Yeah, I just checked again, the expected delivery date is July 2nd.. -.-

[polyphonica]

Can we even say it was fraudulent?

It's not fraudulent because it's being held by Customs, and they don't offer any guarantees of timely delivery at all. I've had items held for 3 1/2 weeks before. As I said before, if the shipper provided false information on the declaration form, then you could argue that it's their fault, but I wouldn't do a chargeback or anything. This is at best the fault of the outsourcing company that handled fulfillment, and at worst it's just the government not caring that we have some deadline to receive the shipment.

Next time, I suppose purchases from the S-E Online Store could include a digital code rather than having the code be in the box.

[JedahJohnny]

Same problem

SEE Agent Tony: Hi there I am sorry to hear that you have not received your order yet.
SEE Agent Tony: Do you have your order number there so I can check it.
You: Yes SEE-STORE----------
SEE Agent Tony: At this point all orders should now be shipped so we cannot cancel orders for now but you can refuse delivery and it will be refunded when it gets back to us.
You: I want to keep playing after 27 Saturday.. so i dont't know if buy the game by PS4 Store.. or buy a physical copy here where i live..
SEE Agent Tony: I have confirmed that your order has already been sent out. As it is being delivered by Royal Mail I do not have a tracking number for you.
SEE Agent Tony: You could buy a digital version and then refuse delivery if you like but it would take a few days for your refund to be processed.
You: in case that tomorrow dont arrive the game.. the EA period can not be more days?

-->

[JedahJohnny]

SEE Agent Tony: Unfortunately it is not possible for me to extend the early access for you.
You: uhh ohh u.u .. ok so if tomorrow dont arrive.. i think i will buy HW digitall.. i have Early Access.. there is any problem if i change to a Digital version?
You: (sorry for my english ) xD
SEE Agent Tony: No, there will be no problem buying the digital version.
SEE Agent Tony: So long as you have any version of Final Fantasy XIV on your PS4 you can buy the digital version of Heavensward

BUT.. i can't buy digital version on PSN because PSNStore says that i have it actually ... so the only thing i can do is to buy the Physical version.

u.u

[Rydia]

BUT.. i can't buy digital version on PSN because PSNStore says that i have it actually ... so the only thing i can do is to buy the Physical version.

u.u

it reads you as already owning it because you entered the early access but when the early access goes away on the 27th you will be able to buy it.