DX11 issue with 120hz being stuck at 60hz on start up

[VTanner]

So every time I now start up DX11 Heavensward the game forces a 60Hz (60FPS) display rate even though it is supposed to be at 1080p 120Hz (120FPS). Once I select another resolution or refresh rate such as 110Hz it suddenly goes to 110Hz (110FPS) and if i cancel it returns back to my default of 120Hz at the correct refresh rate and FPS is shown correctly in the System window.

This is a very strange bug and one that I've only had since last Friday with the DX11 client.

System specs below

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS	Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150525-0603)
SYSTEM_CPU	Intel(R) Core(TM) i7 CPU         950  @ 3.07GHz (8 CPUs), ~3.7GHz
SYSTEM_CORE_NUM	SYSTEM_CORE_LOGIC 8  SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS	BIOS Date: 08/02/11 14:36:59 Ver: 08.00.15
SYSTEM_LANGUAGE	English (Regional Setting: English)
SYSTEM_MEMORY	24567.113MB
SYSTEM_VIRTUAL_MEMORY	2047.875MB
SYSTEM_PAGE_FILE	24565.320MB
SYSTEM_STORAGE	C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 447.031GB    SYSTEM_FREEDISC_SPACE 73.047GB
SYSTEM_STORAGE	E:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 465.759GB    SYSTEM_FREEDISC_SPACE 114.586GB
SYSTEM_STORAGE	H:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 2794.510GB    SYSTEM_FREEDISC_SPACE 1584.930GB
SYSTEM_STORAGE	I:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 1397.263GB    SYSTEM_FREEDISC_SPACE 995.286GB
SYSTEM_DIRECTX_VERSION	DirectX 11
SYSTEM_GRAPHICS	NVIDIA GeForce GTX 980 Ti
SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP	GeForce GTX 980 Ti
SYSTEM_GRAPHICS_MAKER	NVIDIA
SYSTEM_GRAPHICS_VRAM	3072.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM	1023.938 MB
SYSTEM_GRAPHICS_DAC	Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE	1920 x 1080 (32 bit) (120Hz)
SYSTEM_GRAPHICS_DRIVER	nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION	10.18.0013.5330
SYSTEM_GRAPHICS_DRIVER_DATE	17/06/2015 10:10:27
SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
SYSTEM_SOUND	Speakers (3- ASUS Xonar D2X Audio Device)
SYSTEM_SOUND_DEVICE_ID	{5239A85F-87AF-4E44-BEED-0FBF2B9DDBFB}
SYSTEM_SOUND_DEVICE_NAME	cmudaxp.sys
SYSTEM_SOUND_DRIVER_VERSION	5.12.0001.0008
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	10/03/2011 15:44:16
SYSTEM_SOUND	S/PDIF Pass-through Device (3- ASUS Xonar D2X Audio Device)
SYSTEM_SOUND_DEVICE_ID	{92FBBD06-9D63-499C-930D-3117758D1646}
SYSTEM_SOUND_DEVICE_NAME	cmudaxp.sys
SYSTEM_SOUND_DRIVER_VERSION	5.12.0001.0008
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	10/03/2011 15:44:16
SYSTEM_SOUND	Speakers (3- ASUS Xonar D2X Converter)
SYSTEM_SOUND_DEVICE_ID	{A7943CA3-DED0-4170-B04D-FE85A7CA7F60}
SYSTEM_SOUND_DEVICE_NAME	cmudaxp.sys
SYSTEM_SOUND_DRIVER_VERSION	5.12.0001.0008
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	10/03/2011 15:44:16
SYSTEM_INPUT	{6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 8  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{1B1D8AC0-E0CB-11E2-8001444553540000}
SYSTEM_INPUT_NAME	G9x Laser Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 652  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{1B1D8AC0-E0CB-11E2-8002444553540000}
SYSTEM_INPUT_NAME	G9x Laser Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{1B1D8AC0-E0CB-11E2-8003444553540000}
SYSTEM_INPUT_NAME	G9x Laser Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{3123D720-ED82-11E2-8001444553540000}
SYSTEM_INPUT_NAME	G510s Gaming Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 7  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{3123FE30-ED82-11E2-8002444553540000}
SYSTEM_INPUT_NAME	G510s Gaming Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAAnotif.exe	00000DE4
C:\Program Files (x86)\Logitech\LWS\Webcam Software\LWS.exe	00000834
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe	00000D78
C:\Program Files (x86)\Mozilla Firefox\firefox.exe	00000ED4
C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe	00000CD0
C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe	00000FB4
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe	00001064
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe	00001214
C:\Program Files\ASUS Xonar D2X Audio\Customapp\ASUSAUDIOCENTER.EXE	0000058C
C:\Program Files\Logitech Gaming Software\Applets\LCDMedia.exe	00000498
C:\Users\Ian\AppData\Local\Amazon Music\Amazon Music Helper.exe	00000E44
C:\Windows\SysWOW64\HsMgr.exe	00000F7C

[Sloprano]

I'm not sure if it is relevant in this case, but what kind of cable are you using to connect the monitor to the gpu?

[VTanner]

I'm not sure if it is relevant in this case, but what kind of cable are you using to connect the monitor to the gpu?

DVI but this happens in only this game and also only since the DX11 client and early access last week. The DX9 client worked fine in ARR up untill HW was released so I'm figuring it's bug related to the DX11 client more than anything else.

[Laevetine]

Actually i have been having this same issue. Always on starup it is locked to 60 fps. However once in the game if you change the graphics preset settings to something then back it will unlock. I think it is the resolution that does it.

It seems that its only the DX11 client as well.