Dude you want a refund you make your request here :http://support.na.square-enix.com/ma...82&la=1&nojump
They can't support you on the forum with that kind of issue
I've been trying to play for last 5 days, and I haven't been able to play at all.
What the point of making a thread like this? You waste so much efforts while your problem could already be resolved.