SE,we Mac users do not deserve this third class treatment!

[Nemna]

You have to go to the store and ask for refund, not ffxiv support (they wont answer) the link to the store tickets is: https://store.na.square-enix.com/docs/email_support

I got my refund as many of us did for the same reason, just put "An order or pre order" and then "return" (refund).

This worked for me this morning! They told me my order was canceled and a refund would follow within 7 days. I never thought I'd be so pleased to be heading back to Boot Camp.