Quote Originally Posted by Nemna View Post
If you can get them to respond to your ticket...
You have to go to the store and ask for refund, not ffxiv support (they wont answer) the link to the store tickets is: https://store.na.square-enix.com/docs/email_support

I got my refund as many of us did for the same reason, just put "An order or pre order" and then "return" (refund).