Got my collector's edition box... Smashed. What can I do?

[Lexia]

I tried contacting square enix support, but only had the option to send an email. Knowing their track record, I won't hear back from them until at least a week from now. Can't use the expansion unless I open the box to use the code, but if I open the box I can't get an exchange... Is there a way I can talk to an actual person about this, and maybe get my game code before returning the item?

What track record you going off of? The SE store not run by SE directly and digital river doesn't run it anymore either. The new store I have gotten email response back in short as few hours when I have contacted them.

[Kelg]

What track record you going off of? The SE store not run by SE directly and digital river doesn't run it anymore either. The new store I have gotten email response back in short as few hours when I have contacted them.

Everytime I have to deal with square enix's support it is always a long ordeal.

Anyway, could someone kindly post a link to their phone/chat support? I've looked around and couldn't find it.

[Lexia]

Everytime I have to deal with square enix's support it is always a long ordeal.

Anyway, could someone kindly post a link to their phone/chat support? I've looked around and couldn't find it.

I have never used phone/chat support, only done by email. But Pepitastore Inc runs SE store so you be dealing with them not SE support.