The issue was much worse than I thought, and a far deal more embarrassing. Long story short, I managed to get a refund for the bundle pack like an idiot. The biggest problem with this was the entitlement key that prevented me from ever redownloading it on her psn account. In a stupid and rush attempt to get it to work since I was certain the refund wouldn't get approved, I managed to get her SEN synced to her SE account, which can no longer hold a FFXIV game on it. Then got talked into trying to buy it on another account since I got the money back, and that's when we learned about the SEN being synced, even though no ps4 shows up circled to her account on mogstation.

It's just a messy situation that I need a day from before working with SE or Sony to fix. with any luck I can get the SEN moved to the new account on the ps4, and use that refund as a super preemptive pre-order for FF7 or something =\