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  1. 06-23-2015 04:50 PM #1
    JedahJohnny
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    Problem FFXIV PS4 Free Trial upgrade to Complete Exp. Can't Login

    Hello, a couple of friends bought the Complete Experience but they can not login using the account Free Trial.

    Could someone help please? ^^
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  2. 06-23-2015 04:53 PM #2
    KizunaBlade
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    I think the game is under maintenance right now, that could be the problem XP
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  3. 06-23-2015 04:54 PM #3
    Vespar
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    Likely the fact that there is Maintenance yes.

    Try again in about an hour and 10mins?

    http://na.finalfantasyxiv.com/lodestone/worldstatus/
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  4. 06-23-2015 04:58 PM #4
    Ehr
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    Ehrzeth Lahr
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    If I am remembering correctly, this is the version that has both A Realm Reborn and Heavensward right? Then you won't be able to log in until maintenance finishes and Heavensward officially launches in about 1 hour as of this post.
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  5. 06-23-2015 05:01 PM #5
    JedahJohnny
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    No no sorry... they was trying since yesterday.. XD.. not now.. i tell them keep waiting to finish Maintenance ...
    But i don't know if they will can login after that...:s

    Yep they have FFXIV Complete : ARR + HW ^^
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  6. 06-23-2015 05:01 PM #6
    Rydia
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    Quote Originally Posted by JedahJohnny View Post
    No no sorry... they was trying since yesterday.. XD.. not now.. i tell them keep waiting to finish Maintenance ...
    But i don't know if they will can login after that...:s
    The complete experience won't fully release till after maintenance I believe it says this on the store as well.
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  7. 06-23-2015 05:02 PM #7
    KizunaBlade
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    Were they getting errors like 2002 and such? Or were they having trouble logging into the client? If they have trouble connecting to data centers its probably the server congestion.

    Edit: or what Rydia said XD
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  8. 06-23-2015 05:09 PM #8
    JedahJohnny
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    Uhm.. when they trying to log, after complete registration process, the error says that "This Free Trial account has expired"... They was using a free trial a months ago
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  9. 06-23-2015 05:13 PM #9
    Ehr
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    Quote Originally Posted by JedahJohnny View Post
    Uhm.. when they trying to log, after complete registration process, the error says that "This Free Trial account has expired"... They was using a free trial a months ago
    Yes because the Complete Experience does NOT release until the launch in about an hour. It is still registered as a Free Trial account because The Complete Experience has not launched yet. For example, those like me who got their Physical CE's earlier today/yesterday (through the mail of course) even though we were able to register our game codes to our accounts, we don't get our CE stuff yet because the game (Heavensward) has not officially launched. My best advice is that if they cannot log in to the game when service officially starts for Heavensward and the Complete Experience version of the game launches, then send a support ticket.
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    Last edited by Ehr; 06-23-2015 at 05:19 PM.
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  10. 06-23-2015 05:39 PM #10
    JedahJohnny
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    Than so much.. i think that maybe the problem ^^
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