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  1. #1
    Player
    sg570's Avatar
    Join Date
    Jun 2015
    Posts
    5
    Character
    Joanna Angel
    World
    Goblin
    Main Class
    Arcanist Lv 50

    Cannot play on PS4 - Digital Bundle from Playstation Store

    I had an ARR account on PC only from a long time ago when the game first launched.

    On 6/20/15 I purchased a product on the PS4 from the Playstation Store called:
    Final Fantasy XIV Online
    It apparently contains both ARR and Heavensward Expansion in one. I have an order number in an email from the Playstation Network. My bank account was charged. Here is the only email I got related to this purchase and it was on 6/20/15:

    SONY

    Pre-order Purchase Confirmation

    Dear Steve,

    Thank you for your PlayStation(R)Store pre-order purchase.
    A receipt of your pre-order purchase is below. Be sure to keep it in a safe place for future reference.
    Order Number: 8950385950
    Online ID: Decimation570
    Date Purchased 06/20/2015 @ 12:17 PM
    Details
    Price $59.99
    FINAL FANTASY® XIV Online (Pre-Order)
    Expected Playable Date: 06/22/2015 @ 09:00 PM
    Subtotal: $59.99
    Tax: $0.00 Current Wallet Amount*: $0.00
    *This wallet amount is current as of the date and time of this transaction. Total: $59.99

    Now... it is past Heavensward Launch time. I have not gotten any email with any kind of registration code or anything. I have everything fully downloaded and installed on the PS4.

    When I run FFXIV on my PS4, I'm able to select "I currently possess a Square Enix account", I can then login (SE ID = sg570), and then I get this message:
    "No valid service account is available to play FINAL FANTASY XIV. In order to play FINAL FANTASY XIV, you must first purchase the digital download from the PlayStation Store or register a product code."

    I DID PURCHASE IT.

    I confirmed in my Playstation Account Settings that I have a SERVICE of FINAL FANTASY XIV: A Real Reborn, and when I select that, I see the following:
    FINAL FANTASY XIV: ARR and Heavensward Pre-Order
    FINAL FANTASY XIV: A Real Reborn Free Trial
    FINAL FANTASY XIV: ARR and Heavensward Playing Entitlement
    FINAL FANTASY XIV: Heavensward Early Access

    I do NOT have an "O" listed under PS4 in my Square Account Settings - probably because I never got a code to register anywhere.

    I see now that this "Final Fantasy XIV Online" product is "Not available for purchase" as of now.

    I understand that I was unable to just play ARR with this purchase until Heavensward fully unlocked because this was a Bundled game... but that time has passed and I still cannot play what I paid $60 for.

    Your attention is much appreciated. Thanks!
    (0)

  2. #2
    Player
    Kheni's Avatar
    Join Date
    Aug 2013
    Posts
    127
    Character
    Kheni Burwanie
    World
    Exodus
    Main Class
    Lancer Lv 51
    Early access is not available to bundle packages
    (0)

  3. #3
    Player
    Zarawyk's Avatar
    Join Date
    Jun 2015
    Posts
    3
    Character
    Mikh'to Jaab
    World
    Lamia
    Main Class
    Lancer Lv 50
    See my post here. I suspect that it's due to the fact that the bundle became available at 9PM PDT, but the official release time of Heavensward as far as SE is concerned is 2AM PDT after the current maintenance.
    (0)