Quote Originally Posted by Khadawaru View Post
Computing is not all hardware and software, it's also customer service and public relations, which is something covered in A+ Certification.

- This is a PR nightmare.
- They overpromised and under delivered with their prelaunch festivities for those on the most congested login server.
- Their communication is terrible. They have made no public statements for those impacted other than a small blurb on 6/19, and that has nothing to do with the login servers specifically. They have failed to provide any information on what they are doing to alleviate the solution.

Potential Solutions
- Make open statements, even an acknowledgement of the problem would suffice with periodic updates. With this, there is no need to state specifically what the problem is, merely an acknowledgement of the problem and that they are working on it. Periodic updates (every 6-12 hours) would be appreciative.
- Compensate those who have characters on the impacted worlds.
- Provide an additional special item to those who pre-ordered for being unable to play during early access. I'd consider expanding this to all players.
- Delay any preplanned special events (ie: Return to Eorzea, Summer/Holiday events, etc.) until the issue is fixed.
- Extended customer support hours should have been planned during this time period regardless of server expectations to accommodate returning players.

To close:
1. As many players have stated, they were fully aware of the success as they had direct access to the pre-order data, so that is a false claim. A more accurate statement would be "they didn't know/understand the impact their success would have on the servers."
2. Not everyone complaining are spoiled brats with a weekly allowance. Some of us, believe it or not, are grown adults that have limited time to be able to play and have been unable to do during our spare time when not handling other responsibilities. Understand that time is valuable because we don't get it very often.
3. Most MMO's that have launched over the past decade have not experienced difficult launches, WoW being an exception due to a higher than average popularity for an MMO.
Might want to update your certification knowledge. A+ is dead bro.. It was phased out years ago.