I'd agree with you but they did have their pre-orders so they had a general idea on how many people would come along and play especially during peak hours. So I can't agree that they didn't expect a success.Its easy to just say fix your issue first , you clearly have never worked in computing a day of your life or have never cared to even know how it works before you complain.
FF14 is one of the largest actual MMO and requires a lot of work when issues like this happens . They have to find the issue before they can even think about fixing it and something it just isnt as simple as just rebooting your PC or going to the store and replacing your busted CPU fan . This is a network issue that is probably caused by the overloading of player returning to the game with the expension coming . They clearly didnt expect to have such a success .
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