Known Issue with PlayStation®4 Disc Copies of FINAL FANTASY XIV: Heavensward

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We have confirmed an issue that PlayStation®4 disc copies of FINAL FANTASY XIV: Heavensward are unable to access Heavensward content under certain conditions despite having registered the promotion code and Mog Station showing it as activated.

If you believe that you are experiencing this issue, please close the game software and follow the steps below to update your FINAL FANTASY XIV launcher and re-download the game content.

■Steps to Re-download Heavensward Content

1. Close the game software if you are currently logged in
2. Launch "FINAL FANTASY XIV" from the PS4 home screen
3. Wait as the game launcher updates automatically
4. Log in to the game with your Square Enix account credentials
5. Wait as "FINAL FANTASY XIV: Heavensward" re-downloads update files
6. Confirm that you can access Heavensward areas, or are able to create an Au Ra character

We sincerely apologize for the inconvenience this may be causing our players.

Further information on the cause and the issue itself will be detailed in a follow-up news.

*Concerning this issue, Producer Yoshida has made a comment on the official forums. Link to his comment below.
http://sqex.to/VQi