Dear Square Enix.

Lobby errors happen. They shouldn't, but they do.

That said, whoever told you that lobby errors should send us back to desktop, forcing us to re-insert our password and one time password, lied to you.

That's the stupidest idea I could think at the moment, and I urge you to change it ASAP.

Ideally, your users should never be forced to insert their password more than once per session, no matter their connection status.