Hi all, I hope this is the right place for this, but I preordered Heavensward for the PS4 on the PSN and when I registered it, it sent all my items to a lvl 1 character I never use. It gave me 0 option to change this, and when I looked it up online, supposedly all of my characters are supposed to get the preorder items (specifically the griffon which I really wanted) anyway. However, only that one has gotten it and not my lvl 50??
They are both on the same world, and I only have one service account, so I'm really not sure what's going on and I can't get in touch with anyone to help. Any ideas?