Aether Datacenter is refusing connections

[Minako]

As much as I hate this, what extra money did anyone pay for Heavensward? The game's price is its price, there was nothing extra charged for Early Access. It'll still be $40 next week, and likely the week following, outside of third party sales. If there was no Early Access it would've been the same and you'd have lost the same game time. This happens every MMO/expansion launch, and to be quite honest a few disconnects on the SECOND day is the best experience I've had thus far.

[Khadawaru]

If you complain loudly enough to customer service, I'd be willing to bet there's a decent chance you can get 2/30th of your ~15 dollar/month sub refunded (+ or - 1/30 depending on if it goes on a third day). Don't spend all that money at once.

It's the principle, but 50 cents adds up fairly quickly if it goes on too long.

[Phenidate]

I haven't been able to connect all day, getting the same 2002 error.

Seriously, SE, fix your crap!

[Melian]

It's the principle, but 50 cents adds up fairly quickly if it goes on too long.

And if it were to go on for a month, or a week, I'd completely agree that it's a very serious problem needing to be more properly addressed.

If it goes on for 2 or 3 days right at launch... I'm annoyed. Everyone's annoyed. I get it. But we can rage all we want, and it won't make things better. It'll just help us annoy ourselves more. If it's truly a matter of principle to you then I would genuinely say you should ignore my sarcastic last sentence and actually go try to get your 2/30th of 15 dollars back. If that makes you feel whole, more power to you. For what it's worth, I agree you're entitled to that refund. Otherwise, until/unless this becomes a longstanding issue, I really think that being "zen" about it is probably the best thing you can do to keep yourself happy. If someone disagrees and thinks that venting on here is more helpful, I certainly can't (and won't) stop them. Just saying though. Rage usually just leads to more rage, rather than making one feel settled.

[Blamebot]

I've decided to invade the Japanese data centers until the problem is fixed. Wow, it's so smooth over here.

[Oldschool]

As much as I hate this, what extra money did anyone pay for Heavensward? The game's price is its price, there was nothing extra charged for Early Access. It'll still be $40 next week, and likely the week following, outside of third party sales. If there was no Early Access it would've been the same and you'd have lost the same game time. This happens every MMO/expansion launch, and to be quite honest a few disconnects on the SECOND day is the best experience I've had thus far.

Why is the fact we did not pay extra for early access relevant? We still paid, and we paid prior to them having to deliver. That money goes into an interest earning account, they make money off of it while we wait months for the actual product. Either way, we still paid. We are not asking for something for free here. I just want to be able to enjoy what I paid for. Everyone else but Aether is....

[Copshusband]

Connection errors imo are no excuse. you did pre orders, you knew how many you sold, you should have been prepared with your stupid data centers which have been a continued annoyance to all of us since you implemented them

[Mckeansa]

I can connect to the data center and select my toon.. even sit in queue.. i get to 1 and it never advances. Even watched my wife do the same after i did.. and count down to 1 and sit there.

[theguf]

Connection for either says Poor. Connection to every other data center says Excellent. I get down to 1 in the queue and still can't get in. You guys really screwed us. I agree with the above poster. You knew how many preorders you sold, so this whole We couldn't predict this is hogwash. You owe us a good experience nd you ruined it by ignoring the problem.

[Imladris]

Did North America, both over world server set groups, get server upgrades, like I heard the Europe servers got? Not certain on all of that, could use clarification there. Also heard AFK spam bots are clogging everything in the Aether worlds, thanks to a no afk boot policy.

And does Aether just have far more players, than any other overworld, or we just got that many more afk spammers clogging it all up? Someone is getting in, and setting up camp, like a bunch of Kobolds outside Ul'dah or such, it feels like.

Would like some objective (not emotionally subjective,) answers here, since we're stuck on the outside waiting here.

Starting to feel a bit like the server crashes Star Trek Online is chronic with here. Or at least reminded of it here, forums and all.