Aether Data Center Down

[Abriael]

A lot of people here clearly never played Early Access. On any game. Ever.

Or maybe a lot of people here have played plenty early accesses, possibly more than you did, but still don't think it's acceptable to offer a service in exchange for a pre-payment and then not ensuring that said service is actually provided.

When a company offers a service, it's responsible for providing it. That's all there's to it.

It's been three days now. We have only one day of early access left, and it's still not working as intended. In the meanwhile, the subscription counter keeps ticking away.

"it happens elsewhere" is a very poor justification for a disservice that borders on false advertisement.

[Oscillate_Wildly]

That and they seriously think hundreds of people at random will say, "You know what? I WILL switch servers! Thanks!"
Gil cap and cost aside, would anyone suggesting that altruistically remove themselves from a dense pop server on the off chance you're making the data server cry less?

[MissAurelieGilbert]

Annoying: I don't even play on the overcrowded servers mentioned but I'm on the same data center. Since Heavensward started I have been able to log in once, and after playing for around an hour it DC'd me and I didn't get to play again that night.
Between this, and the magical fact that I'm being required to change my password every few weeks is getting annoying.

[Mireille]

They are, in part, an issue at this point because of a frustrating design.

We have to do this over and over and over again, until we eventually luck out and successfully advance to the character selection screen. At this point we're in a queue that may or may not actually count down (the latter sure seems to be a bug). And after spending a hefty amount of time in this queue we often end up getting a lobby server error, and then dumped back to the desktop.

Pretty much agreed with everything you have said in the above post. If you find the queue isn't advancing after awhile you can try canceling wait a few minutes then select your character again. Canceling sends you to the character selection, not the start screen, and from there you can try again in a few minutes. Sometimes you still get to loading and then crash out again, but it saves you from the connecting to server 2002 & 5006 errors to some degree.

[BroodingFicus]

You don't know that there are "no plans to fix this issue" - they haven't openly discussed what they're doing, but that doesn't mean they aren't doing anything. Trust me, I worked in a data center before. A team of technicians are currently getting overtime trying to figure out how to fix it. As soon as they have something to go on, they'll announce it, but "too many people are logging in for our system to handle" generally means there's going to be re-coding involved in the fix somewhere.

I sincerely hope that is true. They could probably halt a lot animosity however by just saying they are looking into ways to decrease congestion. Rather they simply said they were trying to 'avoid' downtime and keep servers stable. Aether will never be stable without a solution. Perhaps I'm also less forgiving because this is not something that sprung up like dandelions. Everyone knew this was going to happen. A solution should have been in the making for a good while.

[Neo_bahamut]

I was away for the launch of early access I got back today and surprise there problems xD exact same thing happen when RR launch guys I would expect that this was foreseen endless game crashing is not fun... second time I give you guys pre order second times you make promises you are not even trying to keep... if you dont want to fix the way you crash instead of queue perhaps stop telling people they have this early access thing when its not going to work for half of em saying pre order now and qualify for a CHANCE a early access would be better

[Cutriss]

I'm amused that people in this thread think that Primal has room for someone to just shove another world on to it.

Excalibur + Hyperion are the same size combined as Gilgamesh + Balmung.

But yeah, screw those guys on Primal right?

[Chek]

Even Blizzard was nice enough to offer us free server transfers from time to time. Being able to play only 2 hours the entire early access weekend has been a huge letdown.

[AsahinaMyLove]

Error 2002, Error 2002, Error 2002, and so on... Thanks! >_>

I only wanted to change char I has on same server.

[Odd]

All bloody day today...

You know what would fix this? Making the auto kick after 30 min happen no matter how one tries to circumvent it. The last time I was online I saw countless people on auto run against walls or mid craft but not doing anything, or talking to an npc, the same one, for hours on end. I hate the people who do this, but after my experience today I understand why they do.