Aether Data Center Down

[Raikki]

1) implement proper login queues that don't require repeated attempts and re-launching the game over and over again
2) make it (MUCH) more attractive for people to transfer off high pop servers
3) rebalance Aether and Primal

All of these things really need to be done.

[Sartori]

Greetings,



While the Development and Operations teams are working to ensure that the servers are stable and doing everything they can to avoid downtime, unfortunately, this issue a result of the large populations being housed on the Aether data center.

We truly apologize for the frustration experienced and ask for your patience and understanding.

So no fix, no upgrade to your servers is what it boils down too. Its your fault for not being prepared....ONCE AGAIN

[Akulious]

Seems the easiest fix would be to adjust serverside where the two largest populations are housed or adjust for more simultaneous connections with the log-in server/lobby.

[Setsuya]

So no fix, no upgrade to your servers is what it boils down too. Its your fault for not being prepared....ONCE AGAIN

It's not Bayo's fault specifically and I think he's getting a lot of heat over something he really can't control. He can only pass our thoughts and feelings on and hope that something more can be done about it. At least he came out to face the sharks because lets face it guys, this stuff has us acting like a mob. I wouldn't want to be on the other end of it.

Having said that, please DO pass on these messages Bayohne. I understand that congestion is a real issue right now, but something more COULD be done about it. Thats all we are asking.

[Endeleon]

My question is why did you put both Balmung and Gilgamesh on the same data center?

Pretty sure they allocated the data centers before people decided what was the Reddit world or RP world.

[VraeliaValkyria]

Bayo, I understand what you are saying. But, it is going to be getting worse when Heavensward officially releases Tuesday. I hope the uh, 'authorities' understands how much more traffic is going to ensue once expansion is officially released. Please convey our frustrations, and the severe need that this needs to be fixed as soon as possible to help relieve congestion. Also, thank you for giving us information. It is much appreciated.

[Gilthas]

My question is why did you put both Balmung and Gilgamesh on the same data center?

Most likely answer: Balmung and Gilgamesh grew to those sizes after being put in the same Datacenter.

So no fix, no upgrade to your servers is what it boils down too. Its your fault for not being prepared....ONCE AGAIN

The thing with MMO launches is that if they go with the option of getting additional servers to deal with the release rush, after a couple of weeks they'll be collecting dust in a corner, not exactly the greatest of options from a business standpoint. These log-in issues suck for the players, but they'll be gone soon enough.

[Evangela]

whatever you do, please do not split these servers or even split worlds in Aether. I went to world Anima yesterday and there're 5 people at Gridania aetheryte. I don't want my server to have little amount of players like that.

[Stormrider]

Someone who knows a little explain something to me. If/when (since its not official) they move chaos to EU what happens to that center? Does that free up a bunch of physical resources? I know it will be kind of late when that happens. But could we expect a reasonable restructuring of current data centers here?

[Saccharin]

There's two options I see to this:

1.) Split Aether into two smaller data centers. Put Balmung and Gilgamesh on separate data centers to relieve the congestion.
2.) Move either Gilgamesh or Balmung to the the other existing NA data center.

This was predicted, the solution is not to spilt them but to lock them for a long time and offer free transfers off. They individually are too big. Large servers suck the life out of other servers leading to a lack of players.

My question is why did you put both Balmung and Gilgamesh on the same data center?

They are both legacy servers and other data centres have more than one legacy server but the players decided that they wanted to flock to those two. SE can only be blamed for not keeping them locked and the lack of free transfers.