Digital pre order on PSN for PS4 and does not work

[gunsmoke]

I digitaly pre ordered the game on PS$ thru PSN store and downloaded everything but I do not have early access. My ps4 says I do but mog station does not give me the circle on HW just ARR. please help

[RueBee]

I digitaly pre ordered the game on PS$ thru PSN store and downloaded everything but I do not have early access. My ps4 says I do but mog station does not give me the circle on HW just ARR. please help

I was having this same issue. Myself and several others have fixed this issue by deleting FFXIV and then reinstall it all at once. Works like a charm, albeit time consuming.

[gunsmoke]

I did this already and it did not work, was there anything I am missing? I did all the quests I needed to do too. after I reinstalled, I loged in and still no new quest, or exp, or able to change race

[RueBee]

I did this already and it did not work, was there anything I am missing? I did all the quests I needed to do too. after I reinstalled, I loged in and still no new quest, or exp, or able to change race

So you uninstalled everything after Heavensward went live earlier?

[gunsmoke]

yes I did, and re installed but still no early access. I am pretty sad right now. talked to ps4 for about a hour today but that did not help too

[Faylina]

My friend is having the same issue and he deleted the whole game and spent the whole day re-downloading it and it still will not work for him. Anyone else still having problems as well?

[Aetharon]

I digitaly pre ordered the game on PS$ thru PSN store and downloaded everything but I do not have early access. My ps4 says I do but mog station does not give me the circle on HW just ARR. please help

The mogstation won't show anything for Heavensward until the official release date, as they technically can't apply a valid license to your account for something that hasn't been released.

I have a couple of questions for you.

1. You say you digitally purchased it. Was it just Heavensward you purchased? or was it the bundle?
2. When you first downloaded it and ran the game, were you prompted to link heavensward to a service account?
3. If the answer to Q2 is no, and since deleting and reinstalling didn't work, have you tried going through your library to FFXIV, and going through related items to access the xpac directly and see if it needs to be manually installed?

[Fossil924]

Same issue but I didn't uninstall the game and aren't they supposed to send me a code to register in order to play Heavensward? I received a confirmation email with a purchase number but no code .

[Aetharon]

Same issue but I didn't uninstall the game and aren't they supposed to send me a code to register in order to play Heavensward? I received a confirmation email with a purchase number but no code .

If you bought on PSN, as the OP did, no codes are required as you should be prompted to choose a service account to register it to from within the client the first time you try to run the game/log in

[auberywynshire]

I followed Aetharon's instructions after having this same problem and figured it out. Incredibly stupid since it's hard to find but do this:

Go to the Library on your PS4 dashboard and Start it. Filter it by "Games" on the left side and select "Final Fantasy XIV" and it should say "1 Add-on" below it. After clicking on it, you'll see options to Start the game, buy for 19.99, and all the trophies and crap on the right. D-pad to the right and down until you see the "Add ons" section. It'll say there's "1 item". Select that box and it will show you the Heavensward add-on with a tiny download arrow. Select that and it will start. It should be 1.7 GB.

After you click that, it'll put it in your downloads under Notifications (where it should be to begin with, jesus, this should not be so complicated).

My download took 45 minutes but I'm sure after this, I'll be able to accept the Coming to Ishgard quest from Alphinaud and progress in the Main Scenario. Post here if it doesn't work for you or if you can't find it!!!

Edit: I did the digital download via PlayStation Store by the way, you don't need any registration codes or anything as long as you did it digitally