PS4 pre-order items

[Riela]

First of all I would not be here on the forums if it weren't for the poor customer service of your live chat that I WAITED 2 1/2 hours to talk to someone just to get to number one in queue (from 202) just to have a message come up sorry there are no agents available...REALLY!

Second, the actual issue is that when I log in to ps4 I have to pick a character for the pre-order items to go to, well, my main character is not coming up for me to chose and I don't want to pick a character that I never play for the stuff to go on.

Riela is my main character for the pc not the ps4 that I am trying to get the stuff on.

[Mijali]

SAME ISSUE except SE's website tells me the items will be available to ALL characters in the same service account and yet, they are not. My lvl 1 side character has all my preorder items and my lvl 50 character has nothing. Please DO NOT continue until it's fixed or you will be screwed. I haven't gotten a hold of anyone through email OR phone and live chat is missing???? Even though it says it's open today and tomorrow -_-;

[Youkulm]

You're not supposed to receive the items until the expansion goes live for everyone on Tuesday... so the fact you got them at all seems more of a bug to me. I don't remember where I read it but the pre-order / collectors editions items weren't going to be mailed to us until it's a full release for everyone, not just pre-orders.