DX 11 Client crashes my PC

[CastaCures]

Whenever I use the DX11 game client, when I teleport or attempt to skip a cutscene, it causes my PC to crash.

PC Specs:

Processor Information:
Vendor: GenuineIntel
CPU Family: 0x6
CPU Model: 0x3f
CPU Stepping: 0x2
CPU Type: 0x0
Speed: 3300 Mhz
12 logical processors
6 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported

Network Information:
Network Speed:

Operating System Version:
Windows 8.1 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0
Video Card:
Driver: NVIDIA GeForce GTX 970

DirectX Driver Name: nvd3dum.dll
Driver Version: 9.18.13.5306
DirectX Driver Version: 9.18.13.5306
Driver Date: 27 May 2015
OpenGL Version: 4.5
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 30 Hz
DirectX Card: NVIDIA GeForce GTX 970
VendorID: 0x10de
DeviceID: 0x13c2
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1536 x 864
Desktop Resolution: 1536 x 864
Primary Display Size: 33.62" x 18.94" (38.58" diag)
85.4cm x 48.1cm (98.0cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 4095 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (Realtek High Definiti
Memory:
RAM: 16209 Mb

Miscellaneous:
UI Language: English
Microphone: Not set
Media Type: DVD
Total Hard Disk Space Available: 2151269 Mb
Largest Free Hard Disk Block: 1796226 Mb
OS Install Date: Dec 31 1969
Game Controller: XInput Controller #1 detected



CRASH LOGS:
Log Name: System
Source: EventLog
Date: 6/19/2015 5:31:04 AM
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: PC
Description:
The previous system shutdown at 5:22:26 AM on ‎6/‎19/‎2015 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-06-19T10:31:04.000000000Z" />
<EventRecordID>7347</EventRecordID>
<Channel>System</Channel>
<Computer>PC</Computer>
<Security />
</System>
<EventData>
<Data>5:22:26 AM</Data>
<Data>‎6/‎19/‎2015</Data>
<Data>
</Data>
<Data>
</Data>
<Data>72008</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>DF07060005001300050016001A00E003DF070600050013000A0016001A00E003600900003C000000010000006009000001000000B00400000100000000000000</Binary>
</EventData>
</Event>


Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 6/19/2015 5:44:07 AM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>3</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2015-06-19T10:44:07.628499800Z" />
<EventRecordID>7400</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">1</Data>
<Data Name="PowerButtonTimestamp">130791840761342260</Data>
<Data Name="BootAppStatus">0</Data>
</EventData>
</Event>

[Sentaq]

Things to try
1 update directx
2. try reinstalling ffxiv

But I guess it's nothing of the above will help, problem with files or ffxiv dx11 launcher itself

[Rufalus]

I had a game crash in DX11 when in Revenant's Toll using the Try On feature with the Balmung weapon for DRK they offer.

Went back to DX9, was having low fps anyway, my PC is a bit old.

[Samias]

I have the same graphics card and suffer the same severe issues with the DX11 client. When my drivers crash, it force reboots my PC but the drivers for my graphics card do not come back on until I manually reset my system again. The NVidia drivers and the new FFXIV client just don't play nice, as my fiance has an AMD card and has had zero issues despite having a weaker PC than I do.

I don't know if SE will tweak the client or if it's on NVidia to push out a new driver on their end.

[Thela]

I have the same graphics card and suffer the same severe issues with the DX11 client. When my drivers crash, it force reboots my PC but the drivers for my graphics card do not come back on until I manually reset my system again. The NVidia drivers and the new FFXIV client just don't play nice, as my fiance has an AMD card and has had zero issues despite having a weaker PC than I do.

I don't know if SE will tweak the client or if it's on NVidia to push out a new driver on their end.

I have had 0 issues with DX11 with nvidia drivers on a Geforce GTX 680

[Tsunenori]

I've had my display driver crash twice since Early Access started, having never once had a single issue before the DX11 client came into the equation. The first time I was finishing my first Astrologian quest and the driver crashed when the cutscene ended, causing the client to error out and I had to relog.

The second time was about an hour ago as of the time of this post. I was standing at the Maelstrom HQ looking at expert delivery items and the screen went black, and my computer hard locked and shut down. It's a well ventilated and cooled PC, and I've had my card (gtx 970, same as OP and Samias) for a while with absolutely 0 problems. These issues only began yesterday with the Early Access client.

Hopefully either Square-Enix or Nvidia can sort it out.

[Samias]

I have had 0 issues with DX11 with nvidia drivers on a Geforce GTX 680

I wonder if it's a 900 series issue then? I have a GTX 970 and I saw another post with a 980 that had issues. And not every map gave me issues, I had no crashes in Gridania, Coerthas, or Mor Dhona but crashed frequently in Limsa Lominsa and South Shroud. When I switch back to DX9 I have zero issues whatsoever, nor did the DX11 benchmark give me any problems.

[Silvanoshi]

I have a 970 and I am having this issue. My Significant other has a lower end card and does NOT have this issue.

[Dj_Seaghost]

I've experienced the same exact style of crashing with my 980ti, no other games or benchmarks or stress tests cause the issues this game, there is clearly something wrong with the DX11 Client, and in general the release.

[Rikor]

I wonder if it's a 900 series issue then? I have a GTX 970 and I saw another post with a 980 that had issues. And not every map gave me issues, I had no crashes in Gridania, Coerthas, or Mor Dhona but crashed frequently in Limsa Lominsa and South Shroud. When I switch back to DX9 I have zero issues whatsoever, nor did the DX11 benchmark give me any problems.

I get these exact same crashes-- System reboots hangs (no video loading) even though windows has reloaded-- and no video will show up until you restart the entire system. Event viewer shows nvidia stream service crashing / some of the time - but other time there isn't much information logged to go on. Definitely a Driver/Game issue.

I'm rolling with GTX 970 - fully upgraded drivers and top of the line specs for CPU/RAM etc --

It's really a shame