PS4 unable to download error e-82000113

[Beauflex1]

Pre-ordered HW on PS4 and installed the patch from the launcher, however am unable to install the HW game from the PSN store (1.7gb). I get "We're sorry, this product cannot be purchased at this time (E-82000113)" however I've already purchased it and before I get that error the screen says "purchased" and I get that error when I click download.

PSN transaction page confirms I've purchased it. Settings > accounts > services on PS4 states "HW early access" and "HW" mogstation states HW early access and HW. I clearly own the game just have been getting error from PS4 on PSN when trying to download the 1.7gb file for the past 6 hours since the timer on the PSN cleared.

I've tried going to psn store website from PC and trying to do it there, i've tried rebuilding database in safe mode, i've tried restoring licenses in settings. I've logged out, back in, shut off, restarted, opened and closed launcher, everything, still getting that error. NPC in game also says HW needs to be installed before I can accept next quest but PSN is not letting me install it even though mogstation and ps4 say i own it >.<

HELP!

thanks

[Beauflex1]

solved, some weird issue going on with the PSN and have to download from an indirect route:

On the PS4 cross menu bar (where you launch games), scroll to the ffxiv game picture like you are going to launch the game. Instead of pushing x, push down on the d pad, then push right on the d pad. This will bring you to a bunch of pictures and stuff about the game. scroll down past trophies, friends, and recent activities. as you go past recent activities you will hit view all, scroll down on d pad on more time. Now you're in add on section.

Under add ons, it should say "my add-ons" and there should be heavenward. push x, it will take you to another page with a little download arrow next to FFXIV HW. Push x on it and after about 5 seconds you will see "FFXIV HW added to downloads" thats the 1.7gb patch everyone is missing and the reason your launcher doesn't look right and the reason you can't start the HW quests in game.

Enjoy!

[Rohen]

Sweet thx so much for info.