Halms - I have the same issue. I purchased the standard edition pre-order last night from the PS Store on my PS4. It auto downloaded the PS4 theme, but I don't see anything else in my download history pertaining to Heavensward. The icon on the PS Home screen shows the updated Heavensward icon. When logging in this morning, it patched for about 50 minutes before allowing me to log in. I cannot accept quests and tells me I do not have Heavensward installed and registered. Checking the FF14 website for digital download PS4 registration, the first step says to open the game and follow the on-screen instructions, but no such instructions are being shown to me.

I logged into the MogStation and it says my Account Type is Standard FFXIV: Heavensward - Early Access Playstation4. However, just below that, it shows an "O" as having Windows and Playstation 4 licenses for A Realm Reborn, but nothing for Heavensward.

I have a receipt for my PS Store purchase that was emailed to me last night, and used the PS Store's customer service chat this morning. The rep told me that he can verify that I made the purchase and will have access to the game when it goes live on June 23. He didn't seem to understand or know anything about the early access for pre-ordering. I talked to one other player in-game that had the same exact issue.

Anyone have any advice?