PS4 troubles

[Bayohne]

Downloaded and installed both the heavensward standard edition and the preorder theme for PS3 three times already and I still can't access the quest to get to Ishgard. And yes, I have beaten all the main scenario quests pre-HW months ago.

And you've tied your pre-order entitlement to your service account? (The Mog Station will display "FFXIV: Heavensward - Early Access PlayStation®3" on your service account)
Also, just to be sure, you've downloaded the Heavensward PSN software on the SEN account that you'll be using to play? If you meet both those criteria, then I'd ask that you please contact the Support Center so they can further assist you.

[Aqua7]

M

And you've tied your pre-order entitlement to your service account? (The Mog Station will display "FFXIV: Heavensward - Early Access PlayStation®3" on your service account)
Also, just to be sure, you've downloaded the Heavensward PSN software on the SEN account that you'll be using to play? If you meet both those criteria, then I'd ask that you please contact the Support Center so they can further assist you.

Yes, my account type displays Heavensward - Early Access PS(R)3. And I'm sure it's downloaded to correct SE account. Thanks for the suggestions. I have contacted the support center and hoping to at least get to play the last day of early access.