Well how bout you help them out then genius?Well, while I don't claim to have any insight into how their infrastructure is setup, it would seem that most people aren't even getting into a queue to get into the server. To me, that means what whatever systems handle getting players into the queue isn't performant enough to handle traffic on this scale. Generally, that means you need to either find a way to optimize the system or expand it's hardware and networking spend. Just a guess though.
In any case, this shouldn't be an impossible problem to solve, and yet in the last 10 years no one has solved it. Every major million-player+ MMO launch has been a mess.
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