So, my friend got an email stating that he can download heavensward and the product has been charged. He is having no issues at all downloading the heavensward update while I keep getting errors. I, however, haven't gotten any validation that my heavenward preorder has been ordered.

Am I unable to download the patch until I get this email? The PS3 copy I've purchase has been validated but the digital copy that I got for windows hasn't been and I've gotten no email regarding any of this.