pre order bonus code...

[Xanad]

This is most likely the wrong place to post this but~~~~~
The preorder bonus code i recieved from the SE store was invalid. I gave my order number and stated it was for the physical PS4 collectors edition. The e-mail response i was given was to cancel my preorder and go through steam (which i have never used since i dont have a pc) and order from there... all i want is a working bonus code so i can maybe play early access or at the very least get the in-game items.
If any devs or mods could help it would be greatly appriciated.

thank you in advance.

[Xanad]

to be more specific its the pre-order website validation code that does not work.

[Jonnara]

did you try the code in the mog station? The email code i got of SE was the same, it doesn't work on the heavens ward redeem code website. But under your account details in the mog station there is a new link to redeem heavens ward pre-order code.

[RainieHana]

You asked for support from SE and they told you to order off Steam even though you mentioned PS4? I don't know, doesn't sound like something they'd suggest. Or maybe I'm not familiar with SE support.

[Aeyis]

Steam isnt related to the ps4 versions' codes..

Did you select the right platform when you tried to input your code? I believe its set to windows by default, but you need to select the platform you play on (ps3, ps4, windows)
It sounds like something went wrong with your pre-order of the game.

[AkashiXI]

I bought both my PS4 copy and PC copy from the Square Enix store as well. When I first try to redeem the PC bonus code, it said it was invalid. After redeeming my PS4, I tried it again... and it worked. Not sure why, but it did. So I'm not sure what to say, maybe manually type it out instead of copy/paste?

[Mikita]

I'm not sure if this is the same in the English registration process, but I was getting an "Invalid code" error at first because I was trying to enter the registration code into the Heavensward registration page -- when in fact it need to be entered into the Early Access registration page (they are separate pages on the Japanese Mog Station).

After selecting my service account, there is a big button to register Heavensward, but this is NOT the right button. The Early Access registration button is a smaller button below that, lined up with other options such as hiring more retainers.